RETURNS

RETURNS + EXCHANGES

Start your return or exchange anytime at our Returns Center.

We’re a small business and we truly value every order. We want you to love what you ordered! If you’re not 100% happy, contact us and we’ll do our best to make it right.

Your Options:


You have 30 days from your order date to request an:

  • Exchange for a new size, completely FREE!
  • Shop an Instant Exchange for a different item, so your new piece ships right away. No delays, no sell outs!
  • Return for store credit to use whenever you’re ready. Our gift cards never expire!

Return Shipping

  • Size exchanges are free!
  • For other returns and exchanges, we offer a highly discounted return label for a flat rate of $12.94, which saves you from paying full retail rates at the courier. This cost is deducted from your store credit. You’re always welcome to ship with your own carrier instead.
  • Local to Nanaimo? Drop off your return in person and skip the label altogether!
  • US customers: Our system can’t create return labels for US addresses, so please ship with the carrier of your choice and select the option to prepay duties and taxes, since these are your responsibility.

Our exchange and store credit policy is what lets us offer top-notch customer service, fair pricing, reasonable shipping and frequent new arrivals while paying our team of working moms a living wage. We can’t operate like the big retailers, but we make up for it with real people who care about every order. Thank you for supporting small! 💛

Item Condition
To keep things fresh for the next customer, returned items must be unworn and unwashed, with tags attached, and free of pet hair, stains, deodorant and similar marks. Items that don’t meet these requirements can’t be accepted, and return shipping to send them back to you will be your responsibility.

Final Sale Items
Items purchased during a sale event, items marked with final sale and bramis, seamless, bodysuits and accessories are all final sale and not eligible for return or exchange.

Did you receive a damaged or defective item?
Received a damaged or defective item? We’re so sorry! Email us a photo within 48 hours of delivery and we’ll fix it right away.

How will I receive my store credit?
Once your return arrives, our team sorts and inspects it. Your e-gift card will be emailed within 2 business days of delivery to our fulfillment center. Your credit is calculated automatically to reflect any discounts and taxes from your original purchase, less the $12.94 return label if you used one.